Press Release
Talkdesk recognized for AI-Driven Health Innovations in 8th annual Health Value Awards
Validation Institute honors Talkdesk for its significant contributions to AI-driven advancements in healthcare operational efficiency and patient experience.
PALO ALTO, Calif.—June 4, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has received the “AI-Driven Health Innovations” award from Validation Institute. This honor was presented as part of the 8th Annual Health Value Awards, recognizing Talkdesk for its significant contributions to advancing cost savings and health outcomes through AI.
The Health Value Awards spotlight top-performing services and products that drive measurable improvements in healthcare, selected through a rigorous, data-driven validation process. Final selections were made following a public vetting through the Healthcare Hackers listserv, whose 1,300 participants include many highly discerning users. Talkdesk was recognized for the powerful impact of its AI capabilities in the Talkdesk Healthcare Experience Cloud™— a purpose-built contact center platform that helps healthcare organizations improve business and clinical outcomes by synchronizing the patient journey across any channel—web, email, SMS, mobile app, AI agent, or live agent—resulting in more efficient communication and better patient experience.
“This recognition from Validation Institute is a strong endorsement of our AI strategy and deep commitment to the healthcare industry,” said Munil Shah, chief technology officer at Talkdesk. “We’re focused on delivering reliable, scalable, and responsible AI solutions that are purpose-built to improve customer experiences and operational efficiency across the many industries we serve. With our AI innovations for healthcare, we proudly support providers and payers in their mission to deliver more personalized and effective patient care.”
The commitment of Talkdesk to healthcare innovation is also evidenced by industry recognition of its leaders. Patty Hayward, general manager of healthcare and life sciences at Talkdesk, has been named to Becker’s Hospital Review’s prestigious “100 Women in Health IT to Know” for 2025 list. This acknowledgment highlights the caliber of expertise propelling Talkdesk’s contributions within the healthcare sector.
About Validation Institute
Validation Institute provides unbiased, data-driven insights on healthcare solutions and services by validating performance claims made by solution providers and educating purchasers to drive transparency in the marketplace and maximize cost savings. More information is available at https://www.validationinstitute.com.
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contacts:
Talkdesk Public Relations
Validation Institute
Reena Joseph
+1 781-856-3962