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PLATFORM | INTEGRAZIONI

Integrazioni Talkdesk per la creazione di flussi di lavoro del contact center su cloud.

SCOPRI APPCONNECT
Talkdesk Appconnect Product

Talkdesk Agent Desktop

Talkdesk Agent Workspace offre la flessibilità necessaria per gestire le chiamate da qualsiasi punto del computer. Utilizza le finestre pop-up, click-to-call e molto altro ancora.

Dati sincronizzati

Talkdesk sincronizza automaticamente i dati dei clienti e permettere che vengano visualizzate le informazioni nel momento in cui viene ricevuta una chiamata.

Workflow automatizzati

Configura Talkdesk per attivare automaticamente gli eventi nelle applicazioni connesse e far risparmiare tempo prezioso ai rappresentanti.

Configurazione semplice

Basta utilizzare le informazioni del tuo account e potrai connettere Talkdesk in modo rapido e semplice a oltre 60 integrazioni di software per contact center.

Le nostre integrazioni di maggior successo.

Integrazioni chiavi in mano per aggiungere valore in ogni settore.

Le integrazioni profonde e dirette con i principali sistemi verticali consentono una maggiore automazione e un aumento dell'efficienza, nonché un'esperienza senza soluzione di continuità per i tuoi clienti e agenti.

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E altro ancora!

Segui i link qui sotto per le loro informazioni su marketplace AppConnect.

Salesforce
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contactually
freshdesk
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uservoice
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I clienti preferiscono Talkdesk.

Rated 8.1 out of 10 based on 676 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

1 star2 star3 star4 star5 star

Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

1 star2 star3 star4 star5 star

It has helped agents to have feedback on what they need to improve on when it comes to interacting with customers on calls.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

1 star2 star3 star4 star5 star

Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, driving customer lifetime value and loyalty. Talkdest also supports tickets to chat with an agent for help; it has all the support needed for both agents and clients that we deal with in our organization.

Smangele Hlongwa

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