Talkdesk and Salesforce
Unify phone, digital, and CRM data with Talkdesk CXA for seamless service and smarter customer experiences.
The best of CRM and contact center, together.
Talkdesk and Salesforce bring customer experience and CRM into one seamless platform, fueled by CXA. With Talkdesk for Service Cloud Voice, you can unify phone, digital, and Salesforce data directly in the Service Cloud console—giving your teams everything they need to deliver faster, smarter, AI-powered service.
Unify every interaction inside Service Cloud.
Handle calls and digital conversations side by side in Salesforce Omni-Channel, with all customer data connected in one familiar workspace. Unified routing ensures customers are matched with the best-qualified contact center agent every time, improving productivity and resolution speed.
Smarter service, powered by AI.
Real-time transcription, automated summaries, and AI-powered routing reduce agent effort while improving accuracy and speed. Salesforce Einstein and Talkdesk analytics provide insights that drive coaching, quality, and performance improvements.
Extend advanced capabilities inside Salesforce.
Talkdesk’s traditional CTI integration, powered by CXA, connects phone and SMS to Salesforce Omni-Channel with built-in reporting, while embedded Talkdesk AI brings transcriptions, summaries, and recommendations directly into Salesforce. Agents can stay in flow with no-code customization and fewer manual tasks.
Better experiences for customers and agents.
By combining Talkdesk and Salesforce, organizations deliver faster resolutions, reduce manual work, and unlock deeper insights. The result is more productive teams, happier customers, and measurable improvements to service performance.
Stai già utilizzando Salesforce?
Download Talkdesk for Service Cloud Voice or Talkdesk for Salesforce from the AppExchange to start improving the customer experience and driving revenue.
Talkdesk for Service Cloud Voice AppExchange
Talkdesk for Salesforce AppExchange
Domande frequenti.
Talkdesk for Service Cloud Voice is a native integration that unifies phone, digital channels, and Salesforce data directly in the Service Cloud console. It enables contact center agents to manage every interaction in a familiar Salesforce environment while leveraging AI-powered tools for transcription, routing, and coaching.
By using Talkdesk AI inside Service Cloud, contact center agents spend less time on manual tasks like note-taking and categorization. Real-time transcription, automated summaries, and intelligent routing help agents stay focused on customers and resolve issues faster.
Yes. Talkdesk AI, voice, and digital capabilities can be embedded inside Salesforce for both the Service Cloud Voice and CTI integration. This reduces context switching, increases adoption, and lets agents stay productive within the workflows they already know.
Both Service Cloud Voice and CTI integrations are designed for fast deployment with minimal IT effort. Talkdesk for Service Cloud Voice can be configured with clicks, not code, and Talkdesk for Salesforce CTI comes with dozens of pre-built automations to speed up time to value.