Leadership

10 anni di realizzazioni. Che settimana straordinaria!

Tiago Paiva, Talkdesk CEO & Founder

Di Tiago Paiva

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Dragonfly Tiago Paiva

Una valutazione di 10 miliardi di dollari; i 10 anni più incredibili della mia vita.

Talkdesk employees, customers, and partners today woke up to historic headlines, “Talkdesk skyrockets to $10 billion valuation. Sydney Carey appointed CFO.” 

We announced the closing of our Series D funding. As hard as it was to keep the news to myself over the last few weeks, seeing the announcement today was overwhelming even for me. This valuation places Talkdesk among the most highly valued private companies in the software-as-as-service (SaaS) or enterprise software industry. There’s something about seeing it in print that makes it so very real and permanently part of our written history. 

A little more than a year ago, we closed our Series C funding, tripling our valuation from $1 billion to $3 billion. That milestone ignited an energy and drive within the company that is seemingly unstoppable at this point. It set into motion our bold vision to provide a better way for organizations to unlock the promise and potential of great customer service. It laid the foundation for our journey to today. And today, we more than tripled our valuation again in just a little over one year to $10 billion.

Proprio questa settimana, Talkdesk si è posizionata ancora una volta come leader nel Magic Quadrant™ 2021 di Gartner® per CCaaS. Questo riconoscimento come uno dei tre leader non sarebbe stato possibile senza l'intero ecosistema composto da dipendenti, clienti e partner. 

Also this week, we are again, for the third consecutive year, named to the Forbes Cloud 100, moving up 36 spots this year to #17. It’s a tremendous honor to be included in the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. It is affirmation of our sacrifices and our successes.


Dare priorità al successo.

During the past year, we made some pretty big bets, took our fair share of risk, and celebrated breaking innovation barriers. Many of the moments that shaped Talkdesk highlight our differentiation and closely align with our values.

Employee experience: We have the best executive team in the industry, period. They bring experience from some of the technology industry’s leading companies, including AT&T, Cloudera, Oracle, Salesforce, Sumo Logic, and SAP. 

Abbiamo nominato Sydney Carey come nostra prima Chief Financial Officer (CFO). Sydney è un'affermata professionista nel settore SaaS, riconosciuta per le sue profonde conoscenze e competenze dei mercati pubblici, a livello di finanza aziendale e gestione strategica. Con la nomina di Sydney, metà delle posizioni della nostra leadership esecutiva sono ora ricoperte da donne, evento raro nel settore tecnologico e di cui siamo molto orgogliosi.

Customer obsessed: We are known for delivering white glove customer service. This means that our 1,800+ customers around the world get a partner dedicated to their success, and they love us for it. Above all, we listen to our customers, because they help shape our products and our business. Through customer advisory boards and online communities dedicated just to our customers, we are able to engage them in meaningful ways. 

Courageous innovation: We hire the best talent and employ the highest percentage of engineers of any company in the contact center market. More than 50% of our employees are dedicated to research and development (R&D), and 50% of our investment is always in R&D. 

Il nostro obiettivo è automatizzare l'80% delle interazioni con i clienti, per questo motivo siamo leader in settori come intelligenza artificiale (IA) e machine learning (ML) che aiutano le aziende a offrire customer experiences ancora più straordinarie. 

Talkdesk is also changing the game for customer experience when it comes to solving the unique challenges of industries such as Financial Services and Healthcare

È la nostra azienda che sta portando tutto ciò sul mercato e grazie a questo sta crescendo esponenzialmente.

"Il viaggio verso quella che definiamo 'Experience. A better way.' ha portato a questo momento: una valutazione di 10 miliardi di dollari resa possibile dal team di dipendenti più qualificato del settore."

Experience. A better way.

Ho fondato questa azienda 10 anni fa perché sapevo che ci doveva essere un modo migliore di interagire con i clienti da parte dei marchi e creare così un'esperienza migliore. 

This moment in our journey reflects the strong confidence investors have in our market opportunity and ability to quickly execute against our strategy. Our new funding will fuel Talkdesk in its second decade of transformational growth as we remain committed to bringing together diverse talent, innovative technology, and an expanding global reach to address a market that shows no signs of slowing.

We have so much to be proud of, and a lot to celebrate! Congratulations to the entire Talkdesk team and community. We’re again making history and positively disrupting the contact center market in ways people never thought possible. We are more committed than ever before to our mission of offering a better way for organizations to unlock the promise and potential of great customer experience.

Il viaggio verso quella che definiamo “Experience. A better way.” ha portato a questo momento: una valutazione di 10 miliardi di dollari resa possibile dal team di dipendenti più qualificato del settore e il continuo riconoscimento come coraggioso innovatore.

Ti invito a partecipare al viaggio Talkdesk. Se pensi che tutto questo sia eccitante... non vedo l'ora che tu assista a quello che accadrà dopo!

Parliamone.

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Perché Talkdesk

Talkdesk aiuta le aziende di tutto il mondo a creare una migliore customer experience.

CONDIVIDERE

Tiago Paiva, Talkdesk CEO & Founder

Tiago Paiva

Tiago Paiva è fondatore e CEO di Talkdesk