10 Jahre in der Entwicklung. Was für eine fantastische Woche!

Tiago Paiva, Talkdesk CEO & Founder

von Tiago Paiva

0 Minuten Lesezeit

Dragonfly Tiago Paiva

Eine Bewertung von 10 Milliarden $; die 10 unglaublichsten Jahre meines Lebens.

Talkdesk employees, customers, and partners today woke up to historic headlines, “Talkdesk skyrockets to $10 billion valuation. Sydney Carey appointed CFO.” 

We announced the closing of our Series D funding. As hard as it was to keep the news to myself over the last few weeks, seeing the announcement today was overwhelming even for me. This valuation places Talkdesk among the most highly valued private companies in the software-as-as-service (SaaS) or enterprise software industry. There’s something about seeing it in print that makes it so very real and permanently part of our written history. 

A little more than a year ago, we closed our Series C funding, tripling our valuation from $1 billion to $3 billion. That milestone ignited an energy and drive within the company that is seemingly unstoppable at this point. It set into motion our bold vision to provide a better way for organizations to unlock the promise and potential of great customer service. It laid the foundation for our journey to today. And today, we more than tripled our valuation again in just a little over one year to $10 billion.

Erst diese Woche wurde Talkdesk erneut als Leader im 2021 Gartner® Magic Quadrant™ für Contact Center as a Service-Bericht eingestuft. Diese Auszeichnung als einer von nur drei Leadern wäre ohne unser gesamtes Ökosystem—Mitarbeiter, Kunden und Partner -nicht möglich gewesen. 

Also this week, we are again, for the third consecutive year, named to the Forbes Cloud 100, moving up 36 spots this year to #17. It’s a tremendous honor to be included in the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. It is affirmation of our sacrifices and our successes.


Erfolg als Priorität.

During the past year, we made some pretty big bets, took our fair share of risk, and celebrated breaking innovation barriers. Many of the moments that shaped Talkdesk highlight our differentiation and closely align with our values.

Employee experience: We have the best executive team in the industry, period. They bring experience from some of the technology industry’s leading companies, including AT&T, Cloudera, Oracle, Salesforce, Sumo Logic, and SAP. 

Mit Sydney Care haben wir zum ersten Mal die Chief Financial Officer-Position (CFO) besetzt. Sydney verfügt über langjährige Erfahrung in der SaaS-Branche und ist bekannt für ihre umfassenden Kenntnisse in den Bereichen öffentliche Märkte, Unternehmensfinanzierung und Strategie. Mit Sydneys Ernennung ist nun die Hälfte der Positionen in unserem Führungsteam mit Frauen besetzt, was in der Tech-Branche selten vorkommt und worauf wir sehr stolz sind.

Customer obsessed: We are known for delivering white glove customer service. This means that our 1,800+ customers around the world get a partner dedicated to their success, and they love us for it. Above all, we listen to our customers, because they help shape our products and our business. Through customer advisory boards and online communities dedicated just to our customers, we are able to engage them in meaningful ways. 

Courageous innovation: We hire the best talent and employ the highest percentage of engineers of any company in the contact center market. More than 50% of our employees are dedicated to research and development (R&D), and 50% of our investment is always in R&D. 

Unser Ziel ist es, 80 % der Kundeninteraktionen zu automatisieren. So erklärt sich unsere Führungsposition in Bereichen wie künstliche Intelligenz (KI) und maschinelles Lernen (ML), die Unternehmen helfen, noch bessere Kundenerlebnisse zu schaffen. 

Talkdesk is also changing the game for customer experience when it comes to solving the unique challenges of industries such as Financial Services and Healthcare

Wir sind das Unternehmen, das all diese Leistungen auf dem Markt anbietet und dadurch ein exponentielles Wachstum verzeichnet.

"Die Reise zu 'Experience. A better way.' hat diesen Moment ermöglicht—eine 10 Milliarden $-Bewertung, die vom professionellsten Mitarbeiterteam der Branche erzielt wurde."

Experience. A better way.

Ich habe dieses Unternehmen vor 10 Jahren gegründet, weil ich überzeugt war, dass es einen besseren Weg für Marken geben musste, mit Kunden zu interagieren und ein besseres Erlebnis zu schaffen. 

This moment in our journey reflects the strong confidence investors have in our market opportunity and ability to quickly execute against our strategy. Our new funding will fuel Talkdesk in its second decade of transformational growth as we remain committed to bringing together diverse talent, innovative technology, and an expanding global reach to address a market that shows no signs of slowing.

We have so much to be proud of, and a lot to celebrate! Congratulations to the entire Talkdesk team and community. We’re again making history and positively disrupting the contact center market in ways people never thought possible. We are more committed than ever before to our mission of offering a better way for organizations to unlock the promise and potential of great customer experience.

Unsere Reise zu "Experience. A better way." hat diesen Moment ermöglicht - eine Bewertung in Höhe von 10 $ Milliarden, die von dem besten Mitarbeiterteam der Branche erzielt wurde und eine erneute Auszeichnung als mutiger Innovator.

I invite to be part of the Talkdesk journey. And, if you think that all of this is exciting…I can’t wait for you to see what’s next!

dann sollten wir reden.

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Talkdesk hilft Unternehmen auf der ganzen Welt, bessere Kundenerlebnisse zu schaffen.

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Tiago Paiva, Talkdesk CEO & Founder

Tiago Paiva

Tiago Paiva ist Gründer und CEO von Talkdesk