10 años de trabajo. ¡Vaya semana!

Una valoración de 10 000 000 de dólares; los 10 años más increíbles de mi vida.

Talkdesk employees, customers, and partners today woke up to historic headlines, “Talkdesk skyrockets to $10 billion valuation. Sydney Carey appointed CFO.” 

We announced the closing of our Series D funding. As hard as it was to keep the news to myself over the last few weeks, seeing the announcement today was overwhelming even for me. This valuation places Talkdesk among the most highly valued private companies in the software-as-as-service (SaaS) or enterprise software industry. There’s something about seeing it in print that makes it so very real and permanently part of our written history. 

A little more than a year ago, we closed our Series C funding, tripling our valuation from $1 billion to $3 billion. That milestone ignited an energy and drive within the company that is seemingly unstoppable at this point. It set into motion our bold vision to provide a better way for organizations to unlock the promise and potential of great customer service. It laid the foundation for our journey to today. And today, we more than tripled our valuation again in just a little over one year to $10 billion.

Esta misma semana, Talkdesk fue elegido de nuevo líder en el 2021 Gartner® Magic Quadrant™ para centro de contacto como servicio. Este reconocimiento como uno de los tres únicos líderes en el sector no habría sido posible sin todo nuestro ecosistema: empleados, clientes y partners. 

Also this week, we are again, for the third consecutive year, named to the Forbes Cloud 100, moving up 36 spots this year to #17. It’s a tremendous honor to be included in the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. It is affirmation of our sacrifices and our successes.

El éxito como prioridad.

During the past year, we made some pretty big bets, took our fair share of risk, and celebrated breaking innovation barriers. Many of the moments that shaped Talkdesk highlight our differentiation and closely align with our values.

Employee experience: We have the best executive team in the industry, period. They bring experience from some of the technology industry’s leading companies, including AT&T, Cloudera, Oracle, Salesforce, Sumo Logic, and SAP. 

Nombramos a Sydney Carey como nuestra primera Chief Financial Officer (CFO). Sydney es una veterana altamente cualificada del sector SaaS y reconocida por su extraordinaria experiencia en mercados públicos profundos, finanzas corporativas y estrategia. Con el nombramiento de Sydney, la mitad de los puestos de nuestro equipo de dirección ejecutiva han pasado a estar ocupados por mujeres, algo poco frecuente en el sector tecnológico y que nos enorgullece.

Customer obsessed: We are known for delivering white glove customer service. This means that our 1,800+ customers around the world get a partner dedicated to their success, and they love us for it. Above all, we listen to our customers, because they help shape our products and our business. Through customer advisory boards and online communities dedicated just to our customers, we are able to engage them in meaningful ways. 

Courageous innovation: We hire the best talent and employ the highest percentage of engineers of any company in the contact center market. More than 50% of our employees are dedicated to research and development (R&D), and 50% of our investment is always in R&D. 

Con el objetivo de automatizar el 80 % de las interacciones con los clientes, lideramos el sector en áreas como inteligencia artificial (IA) y aprendizaje automático, que ayudan a las empresas a mejorar todavía más la calidad de la experiencia del cliente. 

Talkdesk is also changing the game for customer experience when it comes to solving the unique challenges of industries such as Financial Services and Healthcare. 

Somos la empresa que está incorporando todas estas innovaciones al mercado, y crecemos exponencialmente por ello.

Experience. A better way.

Fundé esta empresa hace 10 años con la certeza de que debía existir una forma de mejorar la interacción entre las marcas y los clientes y ofrecerles una experiencia de mayor calidad. 

This moment in our journey reflects the strong confidence investors have in our market opportunity and ability to quickly execute against our strategy. Our new funding will fuel Talkdesk in its second decade of transformational growth as we remain committed to bringing together diverse talent, innovative technology, and an expanding global reach to address a market that shows no signs of slowing.

We have so much to be proud of, and a lot to celebrate! Congratulations to the entire Talkdesk team and community. We’re again making history and positively disrupting the contact center market in ways people never thought possible. We are more committed than ever before to our mission of offering a better way for organizations to unlock the promise and potential of great customer experience.

El viaje iniciado con “Experience. A better way.” nos ha conducido a este momento: una valoración de 10 000 000 de dólares, que se materializó gracias al equipo de empleados más experto de la industria y al reconocimiento continuo que nuestra audaz estrategia de innovación ha recibido.

Le invito a usted a participar en el viaje de Talkdesk. Si lo anterior le ha parecido emocionante... ¡estoy deseando que vea todo lo que nos deparará el futuro!

Charlemos.