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È la fine della Customer Experience come la conosciamo

By Tiago Paiva

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What is multi-agent orchestration? An overview

Intelligenza Artificiale

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Intelligenza Artificiale

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Le tendenze dei contact center

Customer data management (CDM): 10 best practices

Celia Cerdeira

Di Celia Cerdeira

5 trends redefining contact center KPIs

Le tendenze dei contact center

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Servizi Finanziari e Assicurativi

Insurance customer experience: Strategies for success

Celia Cerdeira

Di Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Assistenza Sanitaria e Scienze della Vita

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Di Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Le tendenze dei contact center

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer experience automation in B2B SaaS starts with a data cloud

Intelligenza Artificiale

Customer experience automation in B2B SaaS starts with a data cloud

By Munil Shah

La tua strategia di automazione non è così efficace come credi

Intelligenza Artificiale

La tua strategia di automazione non è così efficace come credi

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

Customer experience nel retail: strategie di miglioramento

Vendita al dettaglio e Beni di Consumo

Customer experience nel retail: strategie di miglioramento

Celia Cerdeira

Di Celia Cerdeira

Guida alla customer experience (CX) nel settore bancario: strategie di ottimizzazione e opportunità

banking

Guida alla customer experience (CX) nel settore bancario: strategie di ottimizzazione e opportunità

Celia Cerdeira

Di Celia Cerdeira

Analisi vocale nei contact center: guida completa

Le tendenze dei contact center

Analisi vocale nei contact center: guida completa

Celia Cerdeira

Di Celia Cerdeira

Intelligenza Artificiale

Customer experience. A better way.

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Customer experience automation: The definitive guide

Intelligenza Artificiale

Customer experience automation: The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Vendita al dettaglio e Beni di Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Intelligenza Artificiale

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Le tendenze dei contact center

What is contact center software and how does it work?

Celia Cerdeira

Di Celia Cerdeira

What is a virtual agent? A comprehensive guide

Intelligenza Artificiale

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Di Celia Cerdeira

When travel hits turbulence, CX takes off

Settore turistico ricettivo

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Intelligenza Artificiale

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

11 ways to improve customer experience (CX)

Le tendenze dei contact center

11 ways to improve customer experience (CX)

Celia Cerdeira

Di Celia Cerdeira

È la fine della Customer Experience come la conosciamo

Intelligenza Artificiale

È la fine della Customer Experience come la conosciamo

Tiago Paiva, Talkdesk CEO & Founder

Di Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Le tendenze dei contact center

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Di Celia Cerdeira

How AI is reshaping healthcare’s front door

Assistenza Sanitaria e Scienze della Vita

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Intelligenza Artificiale

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin