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Designing personalized agent desktops for better CX

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Thanks - the Talkdesk Team.

“Can I put you on hold while I research that?”, “No, I don’t have access to your email.”, “I’m sorry, I can’t tell if your order is on its way”. These common phrases are often the go-to language for many agents in today’s contact center. Every time correct data can’t be accessed quickly, the customer experience is negatively impacted.
Join industry analyst Sheila McGee-Smith and Talkdesk’s Kevin McNulty to learn how Talkdesk Workspace and Builder are solving the age-old problem of creating a unified agent desktop.

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Kevin McNulty

Sheila McGee-Smith

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