2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

Talkdesk has been positioned as a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). We believe this placement reinforces our commitment to our Customer Experience Automation (CXA) vision and empowering organizations with native, industry-specific capabilities.

Get a copy of the report for:

• An overview of the Gartner evaluation of the CCaaS market.

• The strengths and cautions of recognized vendors, including Talkdesk.

• Guidance on selecting a CCaaS solution for your organization.

Download the report and see why Gartner named Talkdesk as a Leader.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake; 19 October, 2026.

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Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from TALKDESK, INC. – CA.