CX Innovators Showcase

Dec. 9, 2026. 9 a.m. PST | 12 p.m. EST | 5 p.m. GMT

Discover how leading organizations are replacing fragmented tools with connected operations, allowing people the space to handle complex interactions while AI enables operational scale.

Now in its seventh season, the CX Innovators Awards recognize excellence in customer experience. The 2026 winners have all demonstrated how creativity, innovation, and automation are key to driving measurable results for their customers.

In this showcase, you’ll hear real stories from leaders who have:

• Replaced disconnected tools with unified platforms, integrated directly into their core business systems.

• Empowered frontline teams to handle complex, conversations with empathy while AI agents absorb routine interactions.

• Handed AI design, prompting, and management directly to CX teams rather than waiting on IT queues.

These award-winning organizations have moved beyond experimentation to prove that AI delivers real results—achieving faster resolutions, more specialized operations, and higher customer satisfaction without adding headcount.

What you’ll learn:

• How leading service teams successfully balance AI agents and human judgment to resolve customer inquiries faster.

• Practical approaches to unifying legacy stacks, CRM data, and digital channels into a single connected platform.

• Blueprints for scaling quality management and compliance across every single interaction.

• Behind-the-scenes lessons from agile organizations supporting thousands of customers with lean teams.

Whether you’re looking to modernize your contact center, optimize your hybrid workforce, or evaluate the real-world ROI of customer experience automation—this is the place to start.