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soluciones | Administración Pública y Educación | EE. UU.

Reformule las experiencias del sector público para cada parte interesada.

A modern CX platform powered by Talkdesk Customer Experience Automation (CXA) for government entities and educational institutions.

Redefine The Citizen And Student Experience
Administración públicaEducación SuperiorCitizen Engagement

Soluciones de CX para ayudarle a cumplir su misión.

Government Education Simplify Access

Simplifique el acceso a la información de la Administración pública.

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation orchestrated by Talkdesk CXA to route complex inquiries to live staff or AI agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

MÁS INFORMACIÓN
Feedback Highest Call Quality

Mejore la confiabilidad para servir mejor a los interesados.

Se confía en las entidades de la Administración pública estatal y local para obtener orientación, especialmente durante las crisis. Explore cómo lograr rápidamente flexibilidad y ampliabilidad para convertirse en una fuente confiable de información vital. Talkdesk CX Cloud™ Government Edition ofrece el conjunto más completo de certificaciones y estándares de seguridad empresarial en materia de seguridad de la información, privacidad y seguridad de la ingeniería. También respaldamos nuestro desempeño con una calidad de voz y unos ANS de tiempo de actividad líderes del sector.

MÁS INFORMACIÓN
Automate Compliance And Ensure Adherence

Habilitar a los empleados de la Administración pública para el trabajo remoto.

Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.

Adopte el futuro de los entornos de trabajo remoto con altos estándares de seguridad y cumplimiento normativo, salvaguardando al mismo tiempo los datos confidenciales de los ciudadanos.

LEA LA LISTA DE VERIFICACIÓN
Build Trusted Stakeholder Relationships Education

Construya relaciones confiables con las partes interesadas.

Independientemente de la audiencia, Talkdesk ofrece la flexibilidad que los equipos docentes necesitan para gestionar eficazmente sus comunicaciones para cada departamento. Adopte una sola plataforma de centro de contacto que sirva como activo estratégico e impulsor del negocio para toda la universidad. Ofrezca una comunicación coherente y cómoda que fortalezca las relaciones entre estudiantes, antiguos alumnos y profesores.

MÁS INFORMACIÓN

Descubra por qué nuestros clientes adoran Talkdesk.

Rated 8.3 out of 10 based on 682 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

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This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

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It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

Ayanda Mwandla

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We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Christian Thurgood

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Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

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