Transform social service program delivery.
Make benefits easily available to your constituents and enable proactive communications with the Talkdesk Citizen Engagement solution for government contact centers.
Simplify program enrollment. Accelerate fund disbursement.
Talkdesk Citizen Engagement improves access to government assistance programs, reduces the effort on citizens and agents, enables proactive notifications, and modernizes contact centers for scale and flexibility.
Engage with citizens on their channel of choice.
Offer seamless and integrated communication with citizens across SMS, live chat, email, social messaging, and more.
Support a unified citizen journey regardless of the communication channel.
Ease the experience for citizens and agents.
Proactively notify applicants throughout their enrollment and benefits disbursement journey to reduce citizen effort, status check inquiries, and inbound call volume.
Seamlessly transition complex inquiries to the right live agent, providing all the information they need to resolve questions efficiently.
Empower agents and give citizens the right tools.
Personalized assistant that listens, learns, and helps agents with every single conversation.