Customer Stories

Customer Zenconnect Logo

USE CASE

Support


INDUSTRY

Communications, Media & Entertainment


INTEGRATION

Salesforce


KEY METRIC

Improved NPS from 2.0 to 4.5


"We want to use the best tool in the cloud to deliver the best customer experience."

Yohann Lecornet, CTO, ZENCONNECT

Watch customer story.

Watch customer story.

Access to real-time reporting allowed ZENCONNECT to properly manage their agents, deliver amazing customer experiences and improve their NPS score from 2 to 4.5.

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