WBM is a company that provides managed service support to multiple different companies all across Western Canada and across the world. We looked at six solutions altogether, but we believed that Talkdesk can provide us with those abilities and things that provide us with value and things that we could use to improve our service for our end users and our clients. With Talkdesk, we definitely evolved and innovated the way that we were handling a lot of these calls, and it allowed us to grow exponentially without the underlying administrative cost. Speed is important to the service desk to make sure that we can get agents back onto the next call. It ensures accuracy in the information that we're providing to other teams. Now with the AI piece, every call is being measured and audited, quality of service that we are delivering. Within that quality, you can dissect it to set the quality management piece within the tool or the AI component where it automates that quality management. That speeds up our process. It takes the conversation between the end user and the agent and condenses that down into a very accurate summary. The AIQM, the quality management within Talkdesk, allows us to generate a review of every call that's over three minutes. It has been a game changer. It has saved productivity and time savings. That efficiency the team leans on, that management piece, is incredibly important to understanding when these calls arrive, what types of calls they are. And we review them as part of their training, as part of their coaching. Talkdesk becomes so much more critical that we are able to showcase the innovations that we are bringing forward and the results. Our journey with Talkdesk, we had a great matrix of capabilities that we wanted from the tool, and they understand our business.