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Talkdesk Customer Campaign Monitor

USE CASE

Sales

INDUSTRY

Communications, Media & Internet/ Information Technology & Services

INTEGRATION

Salesforce, Slack

KEY METRIC

↑ Agent productivity

Empowering marketers everywhere to stand out.

Campaign Monitor is a global technology company that enables marketing teams to easily create, send and measure the impact of email campaigns. With over 250,000 customers worldwide, Campaign Monitor strives to provide the best product and services, ranging from easy to use email marketing tools and automation to full-featured email platforms used by teams of all sizes.

"Talkdesk’s seamless integration with Salesforce allows our teams to do their jobs without having to worry about being slowed down by manual tasks."

Vivek Visvanathan, Director of Go-to-Market Operations

The challenge for Campaign Monitor was that nearly every team, from sales to customer success to support, used a different contact center solution. It quickly realized the inefficiencies of using multiple solutions and sought a new, unified solution that empowers teams to deliver a high quality of service to customers. With deep integrations with Salesforce and Slack, Campaign Monitor selected Talkdesk to consolidate and improve its contact center operations.

Talkdesk Customer Campaign Monitor

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