Customer Stories
USE CASE
Service & Sales
Service & Sales
INDUSTRY
Biotechnology
Biotechnology
INTEGRATION
Salesforce, Slack
Salesforce, Slack
KEY METRIC
33% Faster Average Speed of Answer
33% Faster Average Speed of Answer
Transforming Healthcare Through Data-driven Insights
Sema4 is a patient-centered health company dedicated to advancing the diagnosis, treatment, and prevention of disease. They have one of the largest genomic laboratories in the world and leverage state-of-the-art technologies to advance patient care.
"As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal."
Greg Zalecki, Director of Sales
Talkdesk for Salesforce provided Sema4’s agents with visibility into the history of the customer. An integration with Slack gave them the ability to manage queue length and agent availability, which resulted in agents answering calls quicker despite a higher call volume.
Watch Customer Story
Sema4 leveraged integrations to Salesforce and Slack to optimize their call center operations, resulting in a decrease in their average speed of answer by 33% despite having triple the call volume.