Transforming Healthcare Through Data-driven Insights

Sema4 is a patient-centered health company dedicated to advancing the diagnosis, treatment, and prevention of disease. They have one of the largest genomic laboratories in the world and leverage state-of-the-art technologies to advance patient care.

Talkdesk for Salesforce provided Sema4’s agents with visibility into the history of the customer. An integration with Slack gave them the ability to manage queue length and agent availability, which resulted in agents answering calls quicker despite a higher call volume.