Customer Stories

USE CASE

Service & Sales

INDUSTRY

Biotechnology

INTEGRATION

Salesforce, Slack

KEY METRIC

33% Faster Average Speed of Answer

"As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal."

– Greg Zalecki, Director of Sales

Watch Customer Story

Sema4 leveraged integrations to Salesforce and Slack to optimize their call center operations, resulting in a decrease in their average speed of answer by 33% despite having triple the call volume.

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