Service & Sales
33% Faster Average Speed of Answer
Sema4 is a patient-centered health company dedicated to advancing the diagnosis, treatment, and prevention of disease. They have one of the largest genomic laboratories in the world and leverage state-of-the-art technologies to advance patient care.
Greg Zalecki, Director of Sales
Talkdesk for Salesforce provided Sema4’s agents with visibility into the history of the customer. An integration with Slack gave them the ability to manage queue length and agent availability, which resulted in agents answering calls quicker despite a higher call volume.
Sema4 leveraged integrations to Salesforce and Slack to optimize their call center operations, resulting in a decrease in their average speed of answer by 33% despite having triple the call volume.