Customer Service and Sales
6.5% ↓ Call Abandonment Rate
Founded in 2005, PaySimple delivers flexible payment and billing solutions that are preferred by over 17,000 businesses each day. With PaySimple, companies can accept payments anytime, anywhere, enabling them to manage their cashflow to grow their business.
Cassie Fish, Senior Operations Manager
PaySimple’s previously contact center solution was outdated, unreliable and not user-friendly, resulting in a poor customer experience, and lost revenue. As a result, PaySimple sought a modern-day solution to meet the modern-day expectations of businesses operating 24/7 with digital payments and technologies. With Talkdesk providing key integrations with Salesforce and Slack, it became the clear choice to take PaySimple contact center operations to the next level.