customer stories

 

Medfar

USE CASE

Support

INDUSTRY

Healthcare & Life Sciences

INTEGRATION

Salesforce

KEY METRIC

24h to shift to WFH

"Doctors and nurses are soldiers on the front line, so care continuity is critical. But we could not compromise the health of our own employees either. We didn’t think WFH for our contact center agents was possible, but we knew we had to do it."

Elias Farah, Chief Executive Officer and President, MEDFAR Clinical Solutions

"Using Talkdesk pushed our employees to use capabilities which they never used before. This was possible because Talkdesk is super easy to use and seamlessly integrates with Salesforce."

Elias Farah, Chief Executive Officer and President, MEDFAR Clinical Solutions