customer stories

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Glovo Customer

USE CASE

Support & Service

INDUSTRY

Retail & Consumer Goods

INTEGRATION

Kustomer, Teleopti analytics

KEY METRIC

↓ 15% reduction in AVHT for inbound calls

The fastest-growing delivery player in Europe, Western Asia, and Africa.

A Barcelona-based startup with food at the core of its business. Glovo delivers any product within your city at any time of day. Currently delivering over 100M+ annual orders and operating in 22 countries and 876+ cities, Glovo’s mission is to give everyone easy access to anything within a city.

"Not only is the product great but the Talkdesk team has the capability to adapt to each customer, understand the business and think of ways for improvement. That was the most important thing for me."

Ludovic Magnier Live Operations Platform Manager

Due to rapid growth and today’s customers expecting 24/7 service and support, Glovo needed a contact center solution that could grow with them and help navigate the complexities of a delivery platform highly dependent on variables like weather, traffic and product availability across thousands of partners. Glovo chose Talkdesk because of its ability to be a partner that could scale quickly, provide a 360 degree look at the customer experience and understood the importance of constant innovation amid a fast-paced, competitive market.

Glovo Customer


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