customer stories
Successful integrations with Talkdesk products including Studio and Guardian enable the booking platform to provide seamless customer experiences.
USE CASE
Service & Support
INDUSTRY
Transportation & Hospitality
INTEGRATION
Slack, Freshdesk
KEY METRIC
↓ 42% decrease in after call work
€130k annual cost savings
Transforming ordinary trips into incredible experiences.
GetYourGuide’s booking platform’s responsibility to the customer at the point of travel is to put aside any fears and provide an incredible positive experience. Since its founding in 2009, travelers from over 170 countries have booked more than 45 million tours, activities, and attraction tickets through GetYourGuide.
"We want to provide incredible experiences with customers and our customer service. Talkdesk is the most stable tool we use."
Aparna Rajeevan Platforms & Applications Senior Specialist
GetYourGuide needed a contact center platform to serve the company’s mission – to deliver seamless customer experiences. The challenge was finding the right integration tools that worked together to quickly support their customers with any questions, concerns. By integrating Talkdesk and Freshdesk, GetYourGuide has been able to simplify the daily lives of its agents by automating manual processes. After call work has decreased by 42%, equating to a 36 second reduction in average handle time. That 36 seconds represents a saving of operational costs of approx €130k yearly.
