Customer Stories

Customer Educationfirst Logo

USE CASE

Sales and Service


INDUSTRY

Government & Education


INTEGRATION

Salesforce


KEY METRIC

↑ Contact rates
↑ Call quality
↑ Pick up rates


"By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact rates there by 30% to 45%."

Morgan Eberoni, VP of Operations Europe

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Watch customer story.

With Talkdesk, EF English Live have increased contact rates significantly, increased pick up rates and delivered better CX.