Service Management Software
↓ Hold Times,
As a global service management software provider, Cherwell empowers organizations to improve service experiences and automate workflows for departments inside and outside the traditional boundaries of IT. Cherwell Service Management has become an essential tool for the enhancement of service activities across organizations and offers significant improvements for every area of the enterprise.
Bill Burch, Vice President of Customer Service
Frustrated with a lack of key reporting and analytics functionality along with an inability to make changes on the fly, Cherwell needed a contact center solution with data transparency and ease of administration. Ultimately, the team chose Talkdesk for its flexible, modern architecture, depth of reporting and clear view into the entire contact center.