↓ Missed calls
Camm & Hooper has evolved the events industry model, making full use of all available assets, supplementing events spaces with permanent restaurant and bar offerings wherever possible. Camm & Hooper currently runs 6 bar restaurants and event spaces throughout central London with a number of new venues in the pipeline.
– Darren Hart, Director of Sales
As a growing business, Camm & Hooper needed a scalable solution that provided more data around each call other than simply tracking only call volume. As Salesforce users, it was also important for them to be able to link their sales and client data with phone call data. Camm & Hooper leverages Talkdesk Reporting & Analytics to gain insight into which agents are available and on calls, allowing them to efficiently manage their call center and improve staffing decisions.