32% ↑ Agent productivity
Boingo Multifamily, formerly Elauwit Networks, provides internet and video services in on-campus and off-campus student housing as well as traditional multi-family facilities. The company supports residents connecting laptops, phones, TVs, speaker systems and other devices from two call centers, each having varying levels of support accountability.
Gordon James, Senior Manager of Customer Operations
Prior to Talkdesk, Boingo Multifamily struggled with a contact center solution that was unable to keep up with their growth. As a result, it sought a solution that could grow with them. Boingo Multifamily selected Talkdesk due to its scalability as a cloud solution. In addition, the consistency of uptime, flexibility to route calls and reporting capabilities has proven to be of tremendous value, allowing Boingo Multifamily to maximize the efficiency of their call center and deliver amazing customer experiences.