Customer Stories

USE CASE

Support & Sales

INDUSTRY

Education Technology

INTEGRATION

Salesforce

KEY METRIC

34% ↑ in staff satisfaction

"We were early adopters of Talkdesk because we really believed in the vision and the fact that it was the first truly native cloud solution that integrated with Salesforce the way we needed it to."

Brad Adams, COO, University Partnerships & Services, 2U, Inc

Watch Customer Story

With Talkdesk’s deep integration with Salesforce and industry-leading call quality and reliability, 2U successfully increased agent satisfaction by 34%, contact rates by 12% and NPS by 5 points.

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