Call Center

The Agent Experience is Key to Improving the Customer Experience

The Agent Experience is Key to Improving the Customer Experience
by Melanie Turek

July 23, 2019

min read

Call Center

How Digital Transformation Impacts the Modern Contact Center

Melanie Turek

Melanie Turek is a VP of Research at Frost & Sullivan, where she specializes in the area of connected work. Melanie has been a full-time tele-commuter for 20 years, allowing her to live in small-town Colorado where she skis, bikes, hikes and tries to avoid shoveling snow as much as possible.

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