Since 2011 Talkdesk’s mission has been to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows companies to adapt their contact centers to the evolving needs of their customers.
A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency and personalize every interaction, turning happy customers into loyal advocates. To help customers accomplish these objectives Talkdesk partnered with Salesforce to develop a robust integration.
Talkdesk for Salesforce pairs the power of Talkdesk with the world’s #1 CRM to boost efficiency, streamline operations and provide customers with highly personalized engagements. Empowering sales teams to close more business and support teams to address ever-changing customer needs. Improve agent productivity and contact center performance with the industry’s strongest Salesforce integration.
“I’ve run call centers for many years and Talkdesk is wonderful. Set up and customization are easy. Reports can be as basic or complex as you want. Live agent monitoring is a snap. On top of all this, the cost is reasonable, the customer support is top-notch, and the account managers are tireless and responsive,” Ken W, Director Customer Support, Quest Analytics.
“Our agents love the click-to-dial feature, as well as using the callbar with all of its integrations. Logging dispositions is a breeze, and reporting in Salesforce is also fluid. I would highly recommend Talkdesk to any organization, especially if you use Salesforce as your CRM.” Brandon L, Senior Sales Manager, eSight Eyewear.
“The main reason we chose Talkdesk as our telephony solution was it’s streamline integration with Salesforce…perfect fit! We see a long future with Talkdesk and Sun Communities,” Michael M, Call Center Manager, Sun Communities .
“Talkdesk works great with SFDC and our ever-growing support team. Great call quality and integration with SFDC. We also use it for our account managers, onboarding and expansion sales teams. We looked at a number of vendors and Talkdesk was the one that did everything we needed! High recommend,” Alex S, Manager Customer Success Operations & Renewals, Qualia.
“Integrates seamlessly and streamlines call activity for a customer 360. Our SDR’s and Inside Sales team love using Talkdesk right within the Salesforce platform! Because it integrates right into Activity, we’re able to sync those Tasks into our marketing automation platform and utilize it for deeper segmentation and lead scoring! It’s great to help connect marketing and sales effort with one of our strongest behavioral purchase intent,” Zulay O, Marketing Operations Analyst, Peloton.
Talkdesk is going big at Dreamforce and is taking over the restaurant Tropisueño on November 19-21! Want to learn how new intelligent tools can improve customer service and sales interactions in your contact center? Find out more and book a meeting to receive a cool gift!
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