Your phone greetings and pre-recorded messages influence the customer experience and how customers view your company. With Talkdesk’s personalized greetings and messages, you can ensure that every interaction with your company is unique, professional and informative. Make a good impression the first time and every time with Talkdesk.
Talkdesk’s greetings and messages are easy to configure and can be changed at any time. You can upload a pre-recorded greeting, create your own, use our standard greetings or type in a message and Talkdesk will automatically convert it to an audio file. You can configure your greetings and messages so that they are different for each situation (i.e. waiting queues, welcome greetings, voicemails, etc.), phone number and IVR prompt.
With Talkdesk’s personalized greetings and messages, you can improve your company’s professionalism and enhance the customer experience.
Below are the top three advantages of using Talkdesk’s personalized greetings and messages:
You can create professional greetings and messages so your customers and prospects are impressed each time they call your company. Make a lasting impression every time with Talkdesk’s personalized greetings and messages.
Customers are used to waiting in call center queues, waiting on hold and waiting to be transferred but that doesn’t mean you can’t make their experience more enjoyable. You can choose from different hold music options, or upload your own. You can record a waiting queue message that will make them laugh or take the edge off. Go the extra mile for your customers by making their waiting experience more enjoyable.
If your customers have to wait, why not make it a useful experience. You can record upcoming promotions, useful information or special offers to play to the customers while they wait. Take advantage of the time you have with your customers with Talkdesk’s personalized greetings and messages.
Talkdesk has many greeting types and each can be customized according to your business needs.
To setup a personalized greeting or message, please follow these directions:
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