Contact Center Trends

Introducing Callbar® Electron

By Dan Shamouilian

0 min read

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You may have heard that Google has begun the process of deprecating their Chrome Apps, starting first by shutting down the Chrome Web Store. At this point, apps downloaded from the web store can still be used, but they will be fully removed from Chrome at an undetermined time in Q1 2018.

We’ve been aware of these plans for some time, and the implications for teams still using our Chrome Callbar®. Our team has been hard at work on a new version of Callbar® that doesn’t rely on the Chrome Web Store, called Callbar® Electron, which is now available for download in private beta.

What is Callbar® Electron?

  • The Electron platform is an open-source library for building cross-platform desktop applications with HTML, CSS and JavaScript; it’s the same framework used by teams at Slack and Github for their desktop applications
  • Initially, Callbar® Electron will have the same look and feel as the Chrome version, with no noticeable impact on the agent experience
  • Moving forward, new feature releases will be prioritized to Callbar® Electron; examples of these features include voicemail drop, custom voicemail greetings and redial
  • In the future, Callbar® Electron will be incorporated into our broader platform vision, enabling customers to integrate AppConnect apps directly into the Callbar®

How Can I Download Callbar® Electron?

Electron is currently in a private beta, available for Windows, Mac and Linux. Until Electron reaches an open beta status, follow the download steps below to get started:

Does Electron Integrate with my CRM or Help Desk?

Yes! Callbar® Electron is currently available for Salesforce and Zendesk integrations. Please follow the instructions in the guides below to ensure your new Callbar® is fully integrated with your CRM or help desk.

What Happens Next?

In the coming weeks, once Callbar® Electron reaches an open beta status, you can expect further communication from our team related to updates, and an improved, streamlined installation process.

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Dan Shamouilian

Dan is on the customer success team at Talkdesk. Dan and his team work day and night to ensure that Talkdesk's clients are empowered to deliver great customer experiences.