Financial Services and Insurance

How can AI help insurers build empathy across organizations?

Ilya Filipov
By Ilya Filipov

0 min read

Ai Help Insurers Build Empathy Across Organizations
Leveraging Ai To Build An Exceptional Remote Experience For Insurance Contact Centers

Talkdesk Ebook

Leveraging AI to build an exceptional remote experience for insurance contact centers


Ilya Filipov

Ilya Filipov

Ilya Filipov is Director of Strategy, Insurance at Talkdesk. He has 15 years of experience on the carrier side in insurance, in both Property & Casualty and Life. His roles have ranged across most facets of insurance, from strategy, to sales, product, customer service, process engineering, marketing, strategy, digital transformation, finance and investments, underwriting, M&A, and legal and compliance.