Financial Services and Insurance

How can AI help insurers build empathy across organizations?

Ilya Filipov
By Ilya Filipov

0 min read

Ai Help Insurers Build Empathy Across Organizations
Leveraging Ai To Build An Exceptional Remote Experience For Insurance Contact Centers

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Leveraging AI to build an exceptional remote experience for insurance contact centers

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Ilya Filipov

Ilya Filipov

Ilya Filipov is Director of Strategy, Insurance at Talkdesk. He has 15 years of experience on the carrier side in insurance, in both Property & Casualty and Life. His roles have ranged across most facets of insurance, from strategy, to sales, product, customer service, process engineering, marketing, strategy, digital transformation, finance and investments, underwriting, M&A, and legal and compliance.

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