Some customer service stories just warm your heart. Remember when Ibby the Starbucks barista learned sign language to communicate with her deaf customer? And who could forget the time when Tracey from Domino’s Pizza called the Sheriff after she hadn’t heard from her regular customer in 11 days and ultimately saved his life?
While customers’ expectations for businesses are higher than ever before, customer service agents are working overtime to please their customers—and their hard work is paying off. In 2017 customer service ratings were better than ever—81% of U.S. consumers reported that businesses are meeting or exceeding their expectations for service, a big increase from 67% in 2014.
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As consumers, we can’t help but be captivated by stories of incredible customer service. They are a much needed reminder that while so many businesses claim to put customers first, some of them truly go above and beyond to brighten their customers’ days.
If you’ve ever had outstanding customer service rep make your day, now is your time to pay it back. Share your amazing customer story with us and you’ll be entered to win $1,000 and a free VIP trip to Opentalk 2018 in San Francisco. The best stories will also be featured in our 101 Customer Experience Stories ebook.