Software per Contact Center su Cloud per aziende innovative.

Coinvolgi i clienti in qualsiasi momento, ovunque e sui diversi canali, utilizzando qualsiasi dispositivo e integrandoli perfettamente con sistemi critici come Salesforce.

Talkdesk Cloud Contact Center grey

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Con Talkdesk la customer experience diventerà il tuo vantaggio competitivo.

End-to-End

La più ampia suite di app native.
Una sola piattaforma unificata.
Un’unica esperienza utente.

Adattabile

Flessibile per la tua azienda.
Amministrazione “Clic, non Codice”.
Empowerment in prima linea.

Intuitiva

Implementazione rapida
Interfaccia utente moderna.
Nessuna curva di apprendimento degli agenti.

Infusa di Intelligenza Artificiale

Engagement intelligente.
Efficienza operativa.

Integrata

Oltre 60 integrazioni. Open API.
Ecosistema di innovazione.

Affidabile

Oltre 30 certificazioni di sicurezza.
Qualità globale delle chiamate.
Autenticazione e protezione dalle minacce.

Talkdesk Customer EmployBridge

"Talkdesk si concentra sulla costruzione di un futuro, ma non a spese dei clienti attuali. Non solo ci ascolta, ma agisce in base al nostro feedback e alle nostre idee. Con Talkdesk abbiamo trovato un vero partner commerciale."

Dale Sturgill VP of Call Center Operations, EmployBridge

LEGGI LA STORIA

Oltre 1.800 imprese innovative si affidano a Talkdesk.

gibson

ibm

cornerstone

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canon

Oltre 60 integrazioni per creare la tua soluzione di contact center personalizzata.

salesforce

bigcommerce

contactually

freshdesk

front

google

helpscout

highrise

infusionsoft

intercom

kustomer

livechat

I clienti preferiscono Talkdesk.

Rated 8 out of 10 based on 666 reviews and ratings on

Oct 01, 2024

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

Sep 23, 2024

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

Sep 20, 2024

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

Sep 19, 2024

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

Aug 27, 2024

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

Aug 27, 2024

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

Aug 27, 2024

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

Aug 27, 2024

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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