White Paper
Dynamic and multilayered: The CX fraud defense playbook for banking.
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Banking fraud is accelerating, driven by AI-powered impersonation, deepfakes, and increasingly advanced attack methods. Traditional defenses like passwords, PINs, and static checklists can’t keep pace. To protect customers and preserve trust, financial institutions must adopt a layered, flexible, and proactive approach to contact center security.
This whitepaper explores how to:
Fortify the front door with multifactor authentication.
Detect anomalies in real time with AI.
Strengthen incident response and resilience.
Reduce risks through compliance and data protection.
By combining smarter prevention with agile detection and response, banks can stay one step ahead of fraudsters while delivering the seamless experiences customers expect.
