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Building a patient-centric healthcare contact center

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<p class="text text--16">Thanks - the Talkdesk Team.</p>

<p class="text text--16">So much of the patient journey takes place outside of the four walls of a clinic or hospital. From scheduling appointments to following up after discharge, there are vital touchpoints that depend on seamless and effective connection between patients and providers when they are not in the same place. As the number and complexity of these interactions increases, the contact center has emerged as a hub for orchestrating and navigating the patient experience.</p>
<p class="text text--16">But the vast majority of provider call centers are built on legacy technology that is not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.</p>
<p class="text text--16">This whitepaper explores a better way. We break down key trends that are transforming how providers are thinking about the patient journey and explore tactics and strategies to deliver a reimagined patient experience.</p>
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<p class="text text--16"><strong>Read about:</strong></p>
<ul class="custom-bullet-list text text--16">
<li class="custom-bullet-item"><i class="icon-ui-checkmarkbullet -size-24 -primary"></i><div class="d-flex flex-column">
<p class="text text--16">How patient experiences are driving change.</p>
</div></li>
<li class="custom-bullet-item"><i class="icon-ui-checkmarkbullet -size-24 -primary"></i><div class="d-flex flex-column">
<p class="text text--16">The challenges facing today’s healthcare contact centers.</p>
</div></li>
<li class="custom-bullet-item"><i class="icon-ui-checkmarkbullet -size-24 -primary"></i><div class="d-flex flex-column">
<p class="text text--16">A better way to deliver patient experience through the contact center.</p>
</div></li>
<li class="custom-bullet-item"><i class="icon-ui-checkmarkbullet -size-24 -primary"></i><div class="d-flex flex-column">
<p class="text text--16">What the healthcare contact center of the future looks like.</p>
</div></li>
<li class="custom-bullet-item"><i class="icon-ui-checkmarkbullet -size-24 -primary"></i><div class="d-flex flex-column">
<p class="text text--16">Where does healthcare go next?</p>
</div></li>
</ul>
<br />


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Learn more about how patient experiences are driving change, the challenges facing today’s healthcare contact centers, and much more. Learn more.

Building a patient-centric healthcare contact center

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