Digital technologies have increased the choices available to patients in how they interact with healthcare, and many innovative organizations have already adopted a suite of engagement and experience tools to meet consumer demand. But these efforts to improve access and convenience often come with new challenges for providers. Siloed data and disconnected steps in the patient journey are typical issues for providers that have implemented digital point solutions. But slowing down digital transformation, or spending even more on larger and longer integration projects is not an option for most organizations. So, how do providers tap into the promise and potential of a new patient experience and overcome the typical drawbacks?
Join Patty Hayward, head of Healthcare & Life Sciences strategy at Talkdesk, and Ed Marx, chief executive officer for Divurgent, one of the leading healthcare consulting and solutions firms, for a conversation about how trends in consumerism are driving digital transformation in healthcare, as well as strategic and executional imperatives for a healthcare organization’s successful digital journey.
In this session, you will learn:
- The landscape for digital transformation in healthcare today and how we got here.
- Lessons learned and challenges faced in adopting digital tools and solutions.
- Strategies and processes leading providers are using today to overcome obstacles and maximize impact.
