Conversational AI: The Now and the Future

If you want to understand the drivers behind the acceleration of Conversational AI technology in the contact center, you’ll want to watch this session from the CX Network Live: Future of CX 2022 event!

Leading AI expert, Bob Benner, will cut through the noise and explain in simple terms how to navigate the offerings of AI and its application in the contact center. Learn how AI helps a company make better human connections with customers and increase CSAT scores, whilst laying the foundations to deliver CX that thrives in an unpredictable, fast-changing world.

Watch this session to learn more about:

• Using Conversational AI to make self-service a more attractive channel to customers.
• Gathering AI-derived insights to deliver what customers really need and want from contact centers.
• Empowering agents with AI-powered tools and making frontline staff the custodians of automation.