How Technology is the Key to Customer Experience

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Sreeveni Kancharla, Director of Business Systems, Unison

Customer experience goes beyond the typical support call to the contact center. It includes everything from how a customer finds out about your product to the help they receive during the sales process, and what happens after the sale is made. In short, customer experience is the sum of all the interactions a customer has with a brand. In this session, learn why the right tools and technology are the key to a successful customer journey.

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