Explore

In addition to Talkdesk Live, Alex's supervisor also leverages Talkdesk Explore to help optimize any and all customer journeys. Talkdesk Explore is a powerful business intelligence tool for contact center, performance analytics and insights. For example, here we can see how easily Alex's supervisor leverages Explore's built-in AI powered topic analysis and IVR optimization recommendations. Once finalized, any report can be built, scheduled and delivered on a tailored schedule.