US Contact Center Verticals: Insurance

Take a comprehensive look at the structure, growth, technology, staff and commercial complexities found in contact centers within the US insurance sector.

The insurance industry is evolving. Amid changing customer preferences, insurers face the need to introduce new channels in their customer interaction. AI and interaction analytics are also becoming critical in fulfilling and managing customer needs. However, changing customer expectations still requires empathy and hence the consistent need for live agents is still there.

Containing data from multiple large-scale surveys of hundreds of contact centers carried out since 2010, the recent Contact Centers Vertical: Insurance report explores:

• Ongoing trends in market size, growth, and structure.
• The use of current digital channels and adoption of future technologies.
• Relevant insurance agent data.
• How insurance contact centers compare to pertinent industry benchmarks.

Download the report now.