The Official Guide to Contact Center Terms in 2019

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The Essential Pocket Guide for Contact Center, Support Center, and Customer Experience Professionals

As the contact center and customer experience industries continue to shift and evolve, it’s more important than ever to have a strong understanding of the key terms and abbreviations used by those in the profession.

We partnered with ICMI to put together this guide of the latest contact center terms being used in 2019 so you can continue transforming your contact center and elevating your customer experience throughout the year.

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