Deep dive into the largest and most comprehensive study of the US contact center industry.
The 14th annual edition of the US Contact Center Decision-Makers’ Guide is the largest study of the US contact center industry, based on interviews with over 200 US contact centers. Full of comprehensive facts and hard data about every aspect of US customer experience management, technology, and strategy, this report will arm you with the best tips to transform your contact center and prepare it for the future.
The report identifies seven of the major pain points and issues that affect the contact center industry and presents specific solutions that you can use to solve these challenges.
With sections on:
- Improving quality and performance,
- Maximizing efficiency and agent optimization,
- Digital, cloud, and the customer of the future,
- Outbound and proactivity,
- The customer experience,
- HR and agent management,
- And, strategic directions.
Start preparing for 2022 and beyond, today. Download the report now.
