2024 Talkdesk global contact center KPI benchmarking

The 2024 Talkdesk global contact center KPI benchmarking report evaluates the impact on five top contact center metrics across industry, business size, and location.

Performance statistics for 2023 correlate with


Insights from contact center leaders

2023 overview


2023 per industry

Discover key KPIs and benchmarks for your industry, company size, contact center size, location, and more. Get the full report now! 

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Report

2024 Talkdesk global contact center KPI benchmarking report