One of the elements that makes Talkdesk unique is that the admin can make changes in clicks, not code, which gives our customers total control over their contact center. We believe the contact center should be capable of changing as frequently as customer needs and expectations change. These agile contact centers are more efficient, create higher CSAT and allow admins to spend more time focusing on what their callers need without worrying about how they will make their contact center reflect those updates. It is critical to that mission to remove complicated code from the process and replace it with simple clicks.
Talkdesk offers more than 30 administrative actions that can be made in 3 or fewer clicks. Here are ten of those items that offer maximum impact with minimal administrative time and effort.