As companies continue to take advantage of the cloud’s benefits coupled with the reduction or elimination of in-place engagements, the importance of services has never been greater. Companies must look to their services partners to deliver on a vision and work with that partner as early in the sales process as possible.
This checklist is designed to help leaders in contact center operations, as well as those managing the broad contact center strategy to understand what they should be looking for in a services partner who can provide value with strategy, enablement/implementation and a variety of post-sale services that ensure customers can reach their goals and become CX leaders in their own industry.
