COVID-19 created lockdowns, business closures and a need for an additional round of government stimulus and relief, which has been a lifeline for small and midsize business (SMB) owners.
This checklist helps banks and lenders tasked with facilitating the third round of the Paycheck Protection Program (PPP) successfully manage:
High call volume and call handling times
Long wait times
First-time issue resolution
Proactive caller outreach, and more