Ebook

The changing role of store associates and customer service agents

The changing role of store associates and customer service agents

Download the ebook.

Digital-first trends like buy-online-pick-up-in-store, appointment shopping, and curbside delivery are setting new customer expectations and reshaping the retail landscape. Brands and retailers must reimagine the role of their stores, associates, and contact center agents. Today, agents and store associates are also brand ambassadors, and contact centers serve as engagement and revenue-generating centers.

Download this ebook to explore:

  • How new customer expectations are reshaping the retail experience.
  • The roles store associates and customer service agents play in a changing retail landscape.
  • How retail CX leaders can leverage the contact center to capture emerging opportunities.

This ebook is related to the Talkdesk Flexible Shopping solution for retailers and brands.