You may think that banks are already set up to drive loans digitally…but the truth is that many are not. While most banks had implemented or were in the process of implementing a digital strategy, the sudden emphasis in 2020 on digital channels revealed major gaps in those strategies. What was thought to be a seamless borrower experience turned out to be disconnected across various digital touchpoints.
In this ebook, we explore how banks can transform their customer experience (CX) to capture more revenue, increase loyalty and improve their ability to compete with fintechs that are currently among the largest mortgage lenders in the United States. You will learn:
Why lenders are currently under pressure
What the future holds for banks and their clients
How to upgrade your CX technology to transform the lending experience
What an optimal customer journey looks like
Download the ebook to start rethinking the contact center’s role in delivering a seamless borrower experience across every touchpoint.