The COVID-19 pandemic made clear to several companies that remote work is not only a viable permanent option, but it has benefits in increased productivity and lower costs.
To guide CX leaders in this transition and help them taking advantage of an optimized remote contact center, this ebook covers:
Key strategies that should be adopted to address emerging gaps in areas such as onboarding, scheduling, or team collaboration.
The right metrics to use to track progress in each one of these areas.
The tangible benefits of embracing remote work as a CX advantage.