Customer service expectations are on the rise and cloud contact center solutions can deliver big results. Seamless CRM integrations, a microservices architecture and automatic system upgrades that free up time for your contact center managers just scratch the surface of cloud benefits. According to Dimension Data, 60.5% of contact centers plan to move their technology to the cloud, while only 23.1% plan to retain on-site solutions. While plans to innovate in the future are a good next step for legacy providers, nothing performs better in the cloud than a cloud-native solution—and consumers notice the difference. According to Salesforce, 57% of consumers say it’s critical for companies they purchase from to be innovative.
Download this checklist to help make an informed decision about what you need in an enterprise cloud contact center solution.
