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Maximise Agent Productivity and Reduce Turnover

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Thanks - the Talkdesk Team.

Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone. Contact centres are struggling with an unprecedented talent shortage. Even well-staffed contact centres have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organisations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. This on-demand Talkdesk session explores steps your contact centre can take to:
<ul class="text text--16">
<li>Controle os custos através da redução da rotatividade dos agentes.</li>
<li>Melhore o CSAT com informações de desempenho orientadas por IA e coaching personalizado.</li>
<li>Aumente a eficiência operacional otimizando a utilização dos agentes e aumentando a produtividade.</li>
<li>Construa o seu caso de negócios para investimentos na experiência do agente.</li>
</ul>
Plus, get instant access to popular resources from CCW, Blake Morgan, and more that guide you through strategies and best practices to create a strong, frictionless environment for your employees — along with key stats and findings from this session.

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Maximise Agent Productivity and Reduce Turnover

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